New Patient Information

Read through the information below when you're preparing for your first visit with the dentists at our Richmond dental office. 

Your First Appointment

We request that you to provide us with current information about your insurance plan and medical history during your first appointment in order to receive the most effective care for your needs.

Please arrive 10 to 15 minutes before your scheduled appointment to ensure that you have enough time to fill out our New Patient Form. 

Payment & Financing

We make every effort to provide you with a thorough and accurate estimate of our fees before providing any treatment. 

If you have an insurance plan, we will take care of all the paperwork so that you are reimbursed for your dental care. 

If you're interested in extended financing, Health Smart Financial Services Inc.™ offers an easy-to use solution for your dental health.

Office FAQs

Find out the answers to some of the most frequently asked questions about our dental clinic. 

• What are your hours/days of business?

  Our office is open the following hours:

  • Monday:09:00 am - 06:00 pm
  • Tuesday:09:00 am - 06:00 pm
  • Wednesday:09:00 am - 06:00 pm
  • Thursday:09:00 am - 06:00 pm
  • Friday:09:00 am - 06:00 pm
  • Saturday:09:00 am - 06:00 pm
  • Sunday:Closed

• Are you accepting new patients?

  Yes! We're always happy to accept new patients. Just contact us to schedule an appointment.

• Do you accept dental insurance?

  Yes, we will take care of all the paperwork, if you have a dental insurance plan, so that all the benefits you are entitled to, are reimbursed to you.

• How often should I get my teeth cleaned?

  Preventive treatment recommendations vary based on the condition of your mouth, your home care, cavity (caries) risk and dental health habits .

  For patients with existing conditions such as untreated cavities, gum disease, root exposure, frequent new cavities, we recommend more frequent visits to our office than patients with healthy mouths and few restorations.

  'At risk' patients should be coming in every 3-4 months to minimize further damage.

  Patients with healthy smiles should be visiting the office every 6 months.

  Learn More

• What if my insurance only covers cleanings every 9 months?

  Insurance policies differ however, the ‘9 month rule’ most often refers to how frequently you can have a ‘recall examination, polish and fluoride’.

  This does not does not restrict having your teeth cleaned.

  Cleaning refers to ‘scraping’ or scaling/root planing, which is the removal of the deposit and stain from your teeth. Cleaning helps prevent gum tissue from becoming irritated and bleeding.